Privacy Policy

1. Introduction

Welcome to Rotor Auto Electrical Pte Ltd ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

• Name and contact information (phone number, email address, mailing address)
• Vehicle information (make, model, year, registration number)
• Service history and preferences
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide automotive services, repairs, and maintenance
• Communication: To respond to inquiries, send appointment reminders, and service updates
• Business Operations: To process payments, maintain records, and improve our services
• Marketing: To send promotional materials and special offers (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To protect our business and prevent fraud

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in operating our business, such as payment processors, parts suppliers, and IT service providers.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

5. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights and Choices

Under the Personal Data Protection Act (PDPA) of Singapore, you have the following rights:

6.1 Access and Correction

You have the right to access and request correction of your personal information.

6.2 Withdrawal of Consent

You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions.

6.3 Opt-Out of Marketing

You may opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Service records and vehicle history are typically retained for 7 years for legal and business purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated "Last Updated" date.

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Compliance with PDPA

Rotor Auto Electrical Pte Ltd is committed to compliance with the Personal Data Protection Act (PDPA) 2012 of Singapore. We have implemented policies and procedures to ensure the protection of personal data in accordance with the PDPA requirements.